Frequently Asked Questions
To create an account, you will need to provide your email address, a password, first and last name, and registration type. Your CM profile will also capture a mobile phone, business phone, and if you want to receive messages via text.
Sign in to your CM Portal account, or create an account. Once you are logged in, click Assistance Requests in the upper bar of the screen. Click Create New Assistance Request. Consent to the Assistance Request form, then fill out all required fields. On the Assistance Details tab, click off any areas in which you need assistance. Submit your Assistance Request form.

Sign in to your CM Portal account, or create an account. Once you are logged in, click Assistance Requests in the upper bar of the screen. Click Create New Assistance Request. Consent to the Assistance Request form, then fill out all required fields. Submit your Assistance Request form. CSP will contact you within 72 hours to provide help.

In submitting an Assistance Request form, you are providing personal information such as your address, phone number, and email. Consent allows CSP to collect this information in order to contact you and best serve you.
Once your account is set up, search the Human Services Resources Guide to see what resources in your area are available to you. If you have specific needs, fill out an Assistance Request form on the Assistance Requests screen within the CM Portal.
Creating a CM Portal account is the most efficient way to receive direct help from CSP. Through your account, you can fill out an Assistance Request Form that will be directly sent to CSP and triaged for assistance. You are able to provide information and documents related to your situation directly on the portal, and this will expedite the assistance request process.
Hundreds of nonprofit organizations, local government agencies, and some federal agencies that provide programs and services to Fairfax County residents are included in the HSRG. A small number of private providers of professional services, such as doctors, therapists, etc., are included but only if they provide a unique service and accept Medicaid payment.
A nationally-recognized taxonomy classification system is used to index and catalog services. This taxonomy provides users with a common language to identify similar types of human services when searching the database. See Associated Classifications at the bottom of this snip as an example of other program classifications to search that may return useful information related to your search. Every record is also tagged with appropriate keywords for searching.
  • Service Hours: M – Th, 8am – 4:30pm; F, 10am – 4:30pm
  • Business Hours: M – Th, 8am – 4:30pm; F, 10am – 4:30pm
  • Appointment Required: No
  • Referral Required: None
  • Language Other than English:
  • Availability: Unlimited
  • Associated Classification: Job Information, Prejob Guidance, Tanf Recipients, Wia Programs
Yes. The Coordinated Services Planning (CSP) unit within NCS can be reached Monday through Friday, 8:00 am to 4:30 pm, at 703-222-0880 (or 711 TDD). CSP works with Fairfax County residents to assess their needs and link them with the community-based services and resources best suited to their situation. In addition to English and Spanish, CSP has staff members who speak many other languages available to assess the needs of those who call in to CSP.
We make every effort to ensure the accuracy of HSRG data and maintenance of the database is an on-going endeavor. However, the ever-changing nature of human services means that some data may have changed since it was last updated. If you find information that has changed or is incorrect, please Contact Us to share your comments.
Please Contact Us to provide your comments or suggestions.
You can search the HSRG for specific information by typing in a search. The tips below will aid you in using the database more efficiently and effectively.
Tips for Successful Searches
  • Less is more – Use “cloth” for clothing; use “counsel” to find employment, financial, or other counseling services.
  • No punctuation – It’s not necessary to use commas, quote marks or other punctuation to separate search terms.
  • User can click one of the "One Touch Queries" and search all service types by the area of need.
  • Within the text field search, you can search by services, keywords, organization, classification and more. 
    • Commonly known acronyms can be used. Ex: HUD, NCS, CSB, NVFS, UCM, etc.
    • To find a program such as Meals on Wheels, enter all or part of the program name in the Targeted Search Options field and click on Search.
  • Filters are used to refine a large search, such as filtering by organization name, zip code, organization type, and if organizations are accepting donations
    • Ex: 
      • Filter by a specific organization
      • City and ZIP Code filters are also available to filter searches.
      • Org Type filter returns only those services provided by nonprofits OR government programs.
      • More than one filter can be used at a time. For example, combine an organization name and ZIP Code or city to filter a keyword search. 
      • Search by specific classifications to capture information about specific types of services, such as hotlines. Classification will also find all services with a common theme. Ex: A classification search on youth will return 16 classification terms used to code 226 youth-related programs.
      • Click on Clear Filter to remove the filter term and return to the original search.